Terms
Terms of Use
By using calmjoints.org (the "Site") or booking with Calm Joints you accept these Terms. If you do not accept them, do not use the Site.
Who we are
Calm Joints is a physiotherapy clinic. Care is provided online by physiotherapists registered with the College of Physiotherapists of Ontario, for patients located in Ontario. Services include the online Initial Physio Assess and follow-up physiotherapy sessions. Calm Joints Inc. ("Calm Joints") and Scale Health Network Inc. ("Scale") are affiliated companies. Each is wholly owned by the same holding company, RDG Digital Holdings Inc. Scale is a technology and marketing platform. It is not a clinic and does not provide care. We deliver care through our own hires and the service partners we rely on.
Clinical care
Your physiotherapist makes their own clinical decisions and is responsible for your care. Online care is not right for every condition. Your physiotherapist may tell you that you need in-person care or to see a doctor.
Articles, product pages, ads, QR pages and messages from Glen and Gwen are general information. They are not a diagnosis or a treatment plan. A clinician–patient relationship starts only when you book and attend a visit with a Calm Joints physiotherapist.
If you have an emergency, call 911 or local emergency services. This Site is not an emergency service.
Booking, fees and cancellations
Booking and payment run through Jane App (Jane Payments) or another practice-management provider we name when you book, such as Juvonno. Prices, length of visit and cancellation rules are shown when you book. Fees are charged by Calm Joints for the visit you book.
Partners and referrals
Calm Joints partners with individuals, businesses and therapists. Partner, ambassador and referral pages are commercial. A partner may be paid when someone books through their link. That never buys a clinical recommendation.
If you need in-person care, we may suggest clinics or therapists in our referral network. Those suggestions are impartial, and you are free to choose any provider. In-person providers are independent and responsible for their own care. Partners sign separate partner terms. These Terms do not change those.
Ownership we disclose
Calm Joints and Scale are affiliates under common ownership. Scale may earn revenue from Calm Joints and from products or partners shown on the Site. That does not change your choice of clinician or the care you receive.
Products
Products shown on the Site may be sold by Calm Joints, a brand partner or a third-party merchant. Prices, availability and shipping are shown at checkout. A product page is not a clinical recommendation. Follow the label, and ask your physiotherapist before using a product as part of your care.
Acceptable use
You will not misuse or scrape the Site, impersonate a clinician, try to access another person's records, or give false information when booking.
Intellectual property
Calm Joints, Scale and their licensors own the Site, marks and original content. Partner names and product marks belong to those partners.
Disclaimers
The Site is provided "as is." We do not promise uninterrupted access or a particular result from care. To the extent law allows, we disclaim implied warranties. This does not limit a physiotherapist's professional duties to their patient.
Limitation of liability
To the extent law allows, Calm Joints and Scale are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Total liability on a Site claim is limited to the greater of CAD $100 and what you paid for the specific transaction giving rise to the claim in the prior three months. This does not affect rights that cannot be waived under consumer or health law, and it does not limit a physiotherapist's professional liability to their patient.
Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Courts in Toronto, Ontario have exclusive jurisdiction, except for mandatory consumer or professional-regulatory forums.
Changes
We may update these Terms by posting a new version on this page. Continued use after the update is acceptance.
Calm Joints Inc. · info@calmjoints.org · calmjoints.org